Refund policy

Return and Refund Policy

Thank you for shopping at SudhNeelgiri™. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned under certain conditions, detailed below.

Returns

You have 5 days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at:

Provide a detailed description of the issue and include proof of purchase. Please specify if the product is damaged, mismatched, or differs from the description on our website. Upon receiving your email, we will guide you through the steps to return the product.

Conditions for Returns

Returns are accepted in cases where:

  • The product received is damaged.
  • The product received mismatches the order.
  • The wrong product is received.
  • The product differs from its description on our website.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at help@sudhneelgiri.com.